Return Policy

At Drive Supply Inc, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review the following return policy guidelines.

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1. Return Eligibility

To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging. Returns must be requested within 30 days of the purchase date.

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2. Non-Returnable Items

We do not accept returns on:
- Custom or special-order products
- Items marked as final sale
- Opened or used items unless defective
- Gift cards

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3. Return Process

To initiate a return, please contact us at support@drvsupply.com or call 866-970-7277 to obtain a Return Merchandise Authorization (RMA). Returns without an RMA may not be accepted.

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4. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or the return is due to our error. We recommend using a trackable shipping service.

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5. Refunds

Once we receive and inspect your return, we will notify you of the status. Approved refunds will be issued to your original method of payment within 7-10 business days.

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6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us for assistance.

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7. Contact Us

If you have any questions about our return policy, please reach out to us:

Email: support@drvsupply.com
Phone: 866-970-7277
Address: 1311 Park St, Alameda, CA 94501, United States